Guaranteed Award hires Arlyn J. Kalinski to lead the groundbreaking voice access program
Leading Retail Mortgage Lender Unveils New Bilingual Diversity Processing Team to Connect and Empower More Spanish Speaking Customers
Released: October 12, 2021 at 10:19 AM MDT
CHICAGO, Oct 12, 2021 / PRNewswire / – Guaranteed price, one of the top 5 retail mortgage lenders in The United States, pleased the hiring of. to announce Arlyn J. Kalinski To serve as the Compliance Director, Limited English Proficiency (“LEP”) program. In this role, she will work to reinforce the company’s existing efforts to engage a wide range of residential property buyers through the newly established Language Access Program (LAP).
In her new role, Kalinski will oversee all aspects of compliance and execution of Guaranteed Rate’s groundbreaking initiative to guide prospective homebuyers through the entire mortgage process in their preferred language, starting with Spanish.
Launched during National Hispanic Heritage Month, LAP begins with Spanish to focus on the significant expansion of the Hispanic housing market. According to the Urban Institute, 70% of first-time buyers over the next two decades will be Latinos. By building trust and transparency with Spanish-speaking consumers, Kalinski ensures they have the tools they need to successfully master the home loan process.
“Hispanic home ownership is at a turning point,” said Kalinski, a native Puerto Rico at the age of 15 in the financial services industry. “This is an opportunity to help us master the moment by addressing the home ownership needs of this growing population and providing additional resources, education and connection to various communities across the country.
“I’m excited to be a part of Guaranteed Rate and support efforts to improve access to affordable mortgages while reducing the inherent challenges that underserved communities often face,” she said.
The program includes training and recruiting resources, as well as education, financial literacy, and public relations. Kalinski will also oversee internal company-wide programs that prioritize career paths and new skills development for employees interested in serving LEP communities.
“The addition of Arlyn to fuel our efforts ensures we are at the forefront of the industry with our commitment to LEP consumers,” said Camilo Escalante, Executive Director Various Segments of Guaranteed Rate. “It is the key element that helps us win in this market and set a model for the entire industry.”
Escalante added that he and his team hope to quickly expand the LAP to serve other non-English speaking communities by adding more language support based on market demand.
Guaranteed Rate Companies, an equal opportunity employer, continues to hire in the US, with many open positions in a variety of exciting and rewarding positions. To learn more, please visit rate.com/career.
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The Guaranteed Rate Companies include Guaranteed Rate, Inc., one of the top 5 retail mortgage lenders in The United States, Guaranteed Rate Affinity, LLC and Proper Rate, LLC. Headquarters in Chicago, Companies with guaranteed interest together funded over $ 73 billion in 2020 and have more than 10,000 employees in over 850 offices throughout The United States. Established in 2000 and in all 50 states and Washington, DC, Guaranteed Rate has helped homeowners across the country with home loans and refinances. The company has established itself as an industry leader by adopting innovative technology, offering low prices, and providing unparalleled customer service. In 2017, Guaranteed Rate Affinity, LLC formed a mortgage loan joint venture between Guaranteed Rate, Inc. and Realogy Holdings Corp. (NYSE: RLGY), a leading global provider of residential real estate franchising and brokerage. In 2020, the company formed Proper Rate, LLC, a mortgage loan service joint venture between Guaranteed Rate, Inc. and @properties, one of the largest real estate agents in the country. Together, the Guaranteed Rate Firms have received numerous honors and awards including: Forbes Advisors Top 10 Mortgage Lenders for 2021; Best Mortgage Lender for Online Loans and Best Mortgage Lender for Refinance by NerdWallet in 2021; 2018 Top Lender for Online Services by US News & World Report; HousingWires Tech100 Award 2020 for the company’s industry-leading FlashCloseSM technology; # 3 on Scotsman Guide’s Top 2021 Mortgage Lenders List; Chicago Agent Magazine Lender of the Year for five consecutive years; and the Chicago Tribune’s Top Workplaces list for seven consecutive years. visit rate.com for more informations.
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